Refund policy

 

PRODUCT AVAILABILITY
We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability date changes. Please contact Guest Services for additional information.

PRICING POLICY
All prices in our store and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items.

RETURN POLICY
All orders are processed within 1-2 business days. Once your order has been processed, it is
not eligible for cancellation but can be returned, see our Return Policy below.
If an item is damaged or defective:
Please email us at orders@reclaimedwarehouse.com within 5 business days of product receipt to request a return with your order number and picture(s) of the damage or defect.
Please keep all original packaging!
If you choose to return your item(s) for any other reason, please take note of the following:
Please email us at orders@reclaimedwarehouse.com to request a return within 14 days of your original purchase. Please include your order number, item(s), and reason for the return.
Shipping is non-refundable for items that are not damaged. 
You will be responsible for the return shipping in the original packaging within 14 days.
Your refund will be processed as your choice of store credit or credit back to the purchasing card.

All items sold at a discount over 30% off are non returnable or non refundable.

All rugs, lighting and furniture items will be charged a 20% restock fee if returned.

To find out what exclusions apply to returns, please continue reading below:

GIFT CARDS
Gift Cards are non-returnable and non-refundable. Please treat a gift card like cash, in the event
a gift card is lost we are not able to track or replace. Reclaimed Warehouse is not responsible
for lost or stolen gift cards. GIFT CARD EXPIRE 1 YEAR AFTER ISSUE DATE

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DISCOUNTED or CLOSEOUT ITEMS
Any item discounted 30% or more and/or closeout items are non-returnable and non-refundable.

MADE-TO-ORDER or CUSTOM ITEMS
Made-to-order or custom items are non-returnable and non-refundable.

ADDITIONAL INFO
Items damaged through normal wear and tear are non-returnable and non-refundable. All
returned items for personal care must not be opened, used, or washed (ie, candles, soaps,
lotions, clothing etc). Any lighting returned must still be in original packaging and not have any
electrical cords cut and must have not been installed.
We reserve the right to deny any return if it fails to meet these criteria and to cancel any order
for any reason.
*If the recipient refuses delivery, all charges related to the return will be the responsibility of the
customer (the party ordering the goods) and will be deducted from the customer’s refund.