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Terms of Service

 

Welcome to Sunnylane Home Interiors. These Terms of Service govern your use of sunnylanehome.com and purchases made from Sunnylane Home Interiors online, by phone, or in our retail store.

By using our website or purchasing from us, you agree to these Terms.

SECTION 1 – GENERAL TERMS

  • You must be at least 18 years old or have permission from a parent or legal guardian to make purchases through our website.
  • You agree not to use our website or services for any unlawful purpose.
  • We reserve the right to refuse service, limit quantities, or cancel orders when reasonably necessary and permitted by law.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to accurately display product descriptions, colors, finishes, dimensions, pricing, and availability.

Actual colors and finishes may vary due to lighting, photography, screen settings, manufacturing differences, or natural variations in materials.

Furniture and décor made from wood, marble, stone, leather, metal, fabric, reclaimed materials, or other natural materials may naturally vary in color, grain, texture, distressing, or finish.

Product measurements are approximate unless otherwise stated. Customers are responsible for confirming that merchandise will fit in the intended space and through doorways, hallways, stairways, elevators, and other access points.

SECTION 3 – PRICING AND PAYMENT

All prices are listed in U.S. dollars.

Pricing, promotions, discounts, and availability may change without notice.

If a pricing or product-information error occurs, we reserve the right to correct the error or cancel the affected order. If payment has already been collected for a canceled order, the applicable amount will be refunded.

Applicable sales taxes will be collected as required by law.

Payment may be made using the payment methods available at checkout or in store. Third-party financing or installment services may be subject to separate terms and approval requirements.

SECTION 4 – ORDERS AND AVAILABILITY

Submitting an order does not guarantee acceptance or product availability.

We may cancel or decline an order due to product availability, manufacturer discontinuation, pricing errors, payment issues, suspected fraud, or other reasonable circumstances.

If we cancel an order after collecting payment, the applicable amount will be refunded.

Many of our products are sourced from third-party manufacturers and vendors, and availability may change after an order is placed.

SECTION 5 – BACKORDERS AND DELAYS

Estimated shipping, delivery, and arrival dates are estimates unless specifically guaranteed.

Manufacturer delays, backorders, transportation delays, and circumstances outside our reasonable control may affect arrival dates.

When required by applicable law, customers will be provided with appropriate delay notifications and the opportunity to cancel eligible delayed orders for a refund.

SECTION 6 – SHIPPING, DELIVERY, AND PICKUP

Shipping and delivery availability, charges, and estimated timelines vary by product and location.

Customers are responsible for providing accurate shipping information and ensuring that the delivery location is accessible and safe.

Customers are responsible for confirming that merchandise will fit through all necessary entrances and into the intended space.

For customer pickups, customers are responsible for bringing an appropriately sized vehicle and safely securing and transporting merchandise.

Sunnylane Home Interiors is not responsible for damage caused after pickup by improper loading, transportation, unloading, installation, storage, or handling by the customer or another third party.

SECTION 7 – INSPECTION AND DAMAGED ITEMS

Customers should inspect merchandise as soon as reasonably possible after delivery or pickup.

Visible damage, missing pieces, or incorrect merchandise should be reported promptly.

When possible, customers should photograph damaged merchandise and its packaging so that we can assist with the claim.

SECTION 8 – RETURNS, EXCHANGES, AND FINAL SALE

Returns and exchanges are subject to our current Return Policy.

Certain merchandise may have additional restrictions, including:

  • Clearance or final-sale merchandise
  • Floor models
  • Special-order merchandise
  • Custom or personalized merchandise
  • Installed merchandise
  • Used or damaged merchandise

Any applicable final-sale status, cancellation restriction, or special-order condition will be disclosed at or before purchase.

Nothing in these Terms limits rights that cannot legally be waived.

SECTION 9 – SPECIAL AND CUSTOM ORDERS

Special-order, custom, made-to-order, personalized, or specially configured merchandise may have different cancellation and return requirements.

Because these items may be ordered specifically for the customer, deposits may be non-refundable and orders may become non-cancelable once submitted to the manufacturer, when properly disclosed at the time of purchase.

Manufacturer production and arrival estimates are subject to change.

SECTION 10 – WARRANTIES

Certain products may include a manufacturer's warranty.

Manufacturer warranties are governed by the manufacturer's own terms, limitations, and claim procedures.

Sunnylane Home Interiors may assist customers with manufacturer warranty claims when appropriate but does not control the manufacturer's decision.

SECTION 11 – PROMOTIONS, DISCOUNTS, AND TRADE PROGRAM

Promotions, discount codes, coupons, sales, and Trade Program discounts may be subject to additional terms.

Unless otherwise stated, discounts:

  • Cannot be combined
  • Have no cash value
  • May exclude certain products or brands
  • May have expiration dates
  • May be limited to approved customers or Trade Program members

Trade Program discounts may not be transferred or shared with unauthorized individuals.

SECTION 12 – WEBSITE USE

All website content, including text, photography, graphics, logos, branding, and product descriptions, is owned by or licensed to Sunnylane Home Interiors unless otherwise stated.

Website content may not be copied, reproduced, sold, distributed, or commercially used without permission.

You may not use our website to engage in fraud, distribute malicious software, gain unauthorized access to systems, impersonate another person, or violate applicable laws.

SECTION 13 – THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party services such as payment processors, financing providers, manufacturers, social media platforms, and other websites.

These services operate independently and may have their own terms and privacy policies.

Sunnylane Home Interiors is not responsible for the content, policies, or services provided by third parties.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Sunnylane Home Interiors will not be responsible for indirect, incidental, special, punitive, or consequential damages arising from use of our website or products.

Nothing in these Terms limits liability or consumer rights that cannot legally be excluded or limited.

SECTION 15 – PRIVACY

Our collection and use of personal information are governed by our Privacy Policy.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, and protected.

SECTION 16 – GOVERNING LAW

These Terms and purchases from Sunnylane Home Interiors are governed by the laws of the State of Oklahoma and applicable federal law.

We encourage customers to contact us directly if they experience an issue with an order so that we have an opportunity to resolve the matter.

SECTION 17 – CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, policies, website, or applicable law.

The most current version will be posted on this page with an updated revision date.

SECTION 18 – CONTACT INFORMATION

Questions regarding these Terms may be directed to:

Sunnylane Home Interiors
Website: www.sunnylanehome.com
Email: customerservice@sunnylanehome.com
Phone: 405-703-3715